PARADISE CREATIONS HELP CENTER

Standard Processing time takes 1-3 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that.

Yes! once your label is created. Tracking will update when the shipping carrier receives your package.

Shipping costs are calculated during checkout based on weight, dimensions. and destination of the item(s) in your order.

If your package information shows that your package was delivered, but you can't find it:

1. Verify the shipping address that you input at checkout is correct.

2. Look for a notice of attempted delivery.

3. Look around the delivery location for your package.

4. See if your package was delivered close by or if a neighbor accepted the package for you.

Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.

If your package has not arrived within 48 hours of saying it was delivered. Please send an email to paradisecreations@paradisecreations22.com with the following information:

1. Order Number

2. First and Last Name on your order

3. Shipping Address on your order

4. Order Date and Total

5. Order Tracking Number

We will respond in 24hrs

Yes, Before the order is shipped.

Please allow up to 24hrs on emails. due to high volume of emails.

It is recommended that you hand wash your tumblers. Due to high pressure wash.